Welcome to Activesoul Shoes Store

Thank you for choosing Activesoul Shoes Store, your trusted source for quality active footwear including athletic shoes, boots, casual wear, and specialty footwear like ballet and boat shoes. These Terms and Conditions outline the rules and regulations for using our website (www.activeshoesstore.com) and purchasing our products.

By accessing our website and making purchases, you agree to these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Acceptable Use

You agree to use our website for lawful purposes only. Prohibited activities include:

  • Attempting to gain unauthorized access to our systems
  • Using automated tools to scrape or copy content
  • Interfering with other users’ experience
  • Posting false or misleading information

1.2 Intellectual Property

All content on this website, including text, graphics, logos, product designs, and images, is the property of Activesoul Shoes Store or its content suppliers and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We strive to accurately display our products including:

  • Athletic footwear for various sports and activities
  • Durable boots for outdoor use
  • Comfortable casual shoes for everyday wear
  • Specialty footwear including ballet and boat shoes
  • Complementary accessories and bags

However, we cannot guarantee that product colors or features will appear exactly as shown due to variations in monitor displays.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Pricing

Prices are shown in US dollars and are subject to change without notice. We are not responsible for typographical errors in pricing.

3. Ordering and Payment

3.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order for any reason.

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment card details on our servers.

3.3 Sales Tax

Where applicable, sales tax will be added to your order total during checkout.

4. Shipping Policy

4.1 Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Carrier: DHL or FedEx. Delivery time: 10-15 business days after shipment. Includes tracking and insurance.
  • Free Shipping: Available for orders over $50. Carrier: EMS. Delivery time: 15-25 business days after shipment. Includes basic tracking.

Delivery times are estimates and may vary based on destination and customs processing.

4.3 Shipping Restrictions

We currently ship worldwide except to certain remote areas and parts of Asia. If your location is not serviceable, you will be notified during checkout.

5. Returns and Exchanges

5.1 Return Policy

We want you to be completely satisfied with your Activesoul footwear. Our return policy includes:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original condition with all tags attached and packaging intact
  • Non-Returnable Items: For hygiene reasons, ballet shoes cannot be returned unless defective

Shoes showing signs of wear or damage may be refused for return. All other footwear categories (athletic, boots, casual, boat shoes, and accessories) are eligible for returns.

5.2 Return Process

To initiate a return or exchange:

  1. Contact us at [email protected] within 15 days of receiving your order
  2. We’ll provide a Return Merchandise Authorization (RMA) number and instructions
  3. Pack items securely in original packaging
  4. Ship to our warehouse at: Activesoul Shoes Store Returns, 1471 Emily Drive, Columbia, US 29210

5.3 Refunds

  • Refunds are processed to your original payment method within 5-7 business days after we receive your return
  • Shipping fees are non-refundable (except in cases of our error)
  • You’ll receive email confirmation when your refund is processed

5.4 Exchanges

To exchange for a different size or color:

  • Follow the standard return process
  • Clearly indicate in your email that you want an exchange and specify the replacement item
  • We’ll ship your new item once we receive your return
  • Price differences will be refunded or charged as needed

5.5 Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange free return and replacement

6. User Responsibilities

6.1 Account Security

If you create an account with us, you are responsible for maintaining the confidentiality of your account information and password.

6.2 Accurate Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

6.3 Prohibited Resale

Purchases are intended for end-use only, not for resale. We reserve the right to refuse orders that appear to be for resale purposes.

7. Limitation of Liability

Activesoul Shoes Store shall not be liable for any indirect, incidental, special, consequential or punitive damages resulting from:

  • Your use of or inability to use our products
  • Any unauthorized access to or use of our servers
  • Any interruption or cessation of transmission to or from our website
  • Any bugs, viruses, or similar that may be transmitted through our website
  • Any errors or omissions in any content or for any loss incurred as a result of content posted

Our total liability for any claim related to these terms or your use of our website shall not exceed the amount you paid to us in the preceding six months.

8. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States and the State of South Carolina.

9. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. The updated version will be indicated by an updated “Last Updated” date and will be effective immediately upon posting. Your continued use of our website after such changes constitutes acceptance of the new Terms.

10. Contact Information

For questions about these Terms and Conditions, please contact us:

Activesoul Shoes Store
1471 Emily Drive
Columbia, US 29210
Email: [email protected]