FAQ

We specialize in active lifestyle footwear with a focus on athletic shoes, boots (including work and adventure styles), casual everyday footwear, and specialty items like ballet flats and boat shoes. Our collections blend fashion with function for the style-conscious professional and active adventurer alike.

Absolutely! Our Athletic line is designed for various sports and workouts, while our Boots collection includes options for hiking, work environments, and fashion. Casual shoes are perfect for everyday wear, and our specialty items like ballet shoes offer both comfort and style.

We recommend referring to our detailed sizing chart (available on each product page). For athletic shoes, you might consider going half a size up to accommodate movement, while boots often fit true to size. When in doubt, our customer service team can provide personalized recommendations.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.

Once your order ships, you’ll receive a confirmation email with a tracking number. For Standard Shipping (DHL/FedEx), you can track directly on their websites. For Free Shipping (EMS), use the EMS tracking portal.

We process orders quickly to get your shoes to you ASAP! If you need to make changes, please email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

We ship worldwide with some exceptions in Asia and remote regions. During checkout, simply enter your address to confirm we can deliver to your location.

We offer two convenient options:
– Standard Shipping ($12.95): 10-15 day delivery via DHL/FedEx with tracking
– Free Shipping (orders over $50): 15-25 day delivery via EMS

We take 1-2 business days to carefully prepare your order. During peak seasons (especially our popular boot months), processing may occasionally take slightly longer – we’ll notify you if this affects your order.

For international orders, any customs or import duties are the responsibility of the customer. These fees vary by country and are not included in your order total.

We offer 15-day returns from the delivery date. Items must be unworn, in original condition with all tags attached. Please email us at [email protected] to initiate a return.

Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method. International refunds may take additional time depending on your bank.

Currently, we process returns for refunds only. For a different size or style, please place a new order and return the original item following our return process.